Privacy Policy
Last updated: 28 March 2026
1. Who We Are
Sharkbyte operates the e-commerce platform at sharkbyte.eu.org. We are committed to protecting your personal data in accordance with the EU General Data Protection Regulation (GDPR) and applicable Italian privacy law. Contact: support@sharkbyte.eu.org
2. Data We Collect
- Account data: name, email address, hashed password
- Order data: shipping address, order history, payment references (no card numbers stored)
- Usage data: pages visited, device type, browser, referring URL
- Cookies: essential session cookies and optional analytics cookies (with consent)
3. Legal Basis for Processing
- Contract: to fulfil orders and manage your account
- Consent: for optional analytics and marketing emails
- Legal obligation: for tax records and fraud prevention
4. How We Use Your Data
- Process and deliver your orders
- Send order confirmation and shipping updates
- Respond to customer support requests
- Improve site performance (anonymised analytics only)
- Comply with legal obligations (VAT records, consumer rights)
5. Data Sharing
- Stripe: secure payment processing
- Shipping partners: name and address to fulfil delivery
- Railway, Cloudflare: hosting and CDN
We do not sell your data to third parties.
6. Data Retention
Order data is retained for 10 years as required by EU tax law. Account data is deleted within 30 days of account closure upon request.
7. Your GDPR Rights
You have the right to access, rectify, erase, restrict, port, and object to processing of your data. To exercise your rights, email support@sharkbyte.eu.org. You may also lodge a complaint with your national data protection authority.
8. Cookies
We use strictly necessary cookies (session, cart) by default. Optional analytics cookies are only set after you accept via the cookie banner. You can withdraw consent at any time by clearing your browser cookies.
9. Contact
Data Controller: Sharkbyte | support@sharkbyte.eu.org